5 YEAR WARRANTY
Windsor Teak Imports warrants to the original purchaser, that our teak furniture is free of defects in material and workmanship for a period of 5 years. If you find a defect in material or workmanship, we will, at our option, repair or replace the defective part for you. A picture of the product defect, either mailed or emailed to us, along with proof of purchase, will be required. We reserve the right to inspect the picture and furniture entirely, to determine if it is covered under our stated warranty. This warranty does not cover defects or damage caused by, but not limited to, improper assembly, alterations after purchase, misuse, negligence. Also not covered under warranty is normal wear and tear, which includes weathering or damage that was a direct affect of weather related conditions, as well as shipping/delivery and packaging of the item under warranty back to our warehouse for repair work or exchange is the customer's responsibility.
All Windsor Teak Imports furniture warranties are limited to 1 year of commercial use.
30 DAY MONEY-BACK GUARANTEE You must be satisfied! If for any reason you are not 100% satisfied, return your items in its original shipping carton for a prompt and full refund of purchase price. No questions asked! No excuses given! You will be the one and only judge. Non Returnable items........Cushions that are custom made per order and teak furniture with a custom optional teak finish are non returnable as well as assembled or modified items from their original condition.
If you must return an item during the 30 Day Money Back Guarantee period and the product was on a Free Shipping Promotion, the cost of the returm shipping is to be paid by the customer.
NON RETURNABLE ITEMS
Personalized Items , custom cushions , and items that have been assembled or modified in anyway are Non Returnable Items.
ITEMS IN TRANSIT
#1) If ordered items are in transit and you cancel your order for any reason, you will be responsible for the actual shipping cost to and from your location...A.) even if you bought on a Free Shipping Promotion..B) .or the freight companies have an unexpected delay in delivery.
#2) If ordered items are in transit and you then ask us to ReDirect the shipment to another address ..and we're able to affect this request with the freight companies, there will be a Change of Address charge incurred from the freight company and you will be responsible for that added charge... even if you bought on a Free Shipping Promotion.
All items are shipped FOB Selbyville, DE. The customer is responsible for receiving the shipment once it has shipped. The carrier makes several attempts to contact you. If the carrier cannot make contact with you, the shipping liability is yours, since the shipping organization has performed their service (of getting the goods to you). The carrier normally holds the goods for up to 3 business days while trying to make contact unless otherwise arranged. If you need special arrangements please contact us or the shipping organization and we will try and accommodate your special requirements. If you refuse the shipment with prior cancellation, the shipping liability is the customer's both ways.
100% SAFE DELIVERY GUARANTEE
We fully guarantee the safe arrival of your teak furniture to your home free of any shipping damages whatsoever. If my chance your teak furniture is damaged during shipment, all you have to do is call us immediately (toll free) upon inspection and we will take care of all the necessary arrangements with the freight company to pick up the damaged product in its original shipping carton. We will then have a replacement shipped to you freight prepaid so you will not be unduly charged any additional shipping charges. Your total and complete satisfaction is our only goal!