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5 YEAR WARRANTY
Windsor Teak Imports warrants to the original purchaser, that our teak furniture is free of defects in material and workmanship for a period of 5 years. If you find a defect in material or workmanship, we will, at our option, repair or replace the defective part for you. A picture of the product defect, either mailed or emailed to us, along with proof of purchase, will be required. We reserve the right to inspect the picture and furniture entirely, to determine if it is covered under our stated warranty. This warranty does not cover defects or damage caused by, but not limited to, improper assembly, alterations after purchase, misuse, negligence. Also not covered under warranty is normal wear and tear, which includes weathering or damage that was a direct affect of weather related conditions, as well as shipping/delivery and packaging of the item under warranty back to our warehouse for repair work or exchange is the customer's responsibility.
All Windsor Teak Imports furniture warranties are limited to 1 year of commercial use.
30 DAY MONEY-BACK GUARANTEE
You must be satisfied! Order any piece of our Unfinished teak furniture in complete confidence and live with it for 30 days in your home. If for any reason you are not 100% satisfied, return it in its original shipping carton/package/pallet for a prompt and full refund of purchase price. All Custom items.ie:....Cushions and Teak Furniture with an Optional Finish are non returnable.
If you must return an item during the 30 Day Money Back Guarantee period and the product was on a Free Shipping Promotion, the cost of the returm shipping is to be paid by the customer.
ITEMS IN TRANSIT
#1) If ordered items are in transit and you cancel your order for any reason, you will be responsible for the actual shipping cost to and from your location...A.) even if you bought on a Free Shipping Promotion..B) .or the freight companies have an unexpected delay in delivery.
#2) If ordered items are in transit and you then ask us to ReDirect the shipment to another address ..and we're able to affect this request with the freight companies, there will be a Change of Address charge incurred from the freight company and you will be responsible for that added charge... even if you bought on a Free Shipping Promotion.
100% SAFE DELIVERY GUARANTEE
We fully guarantee the safe arrival of your teak furniture to your home free of any shipping damages whatsoever. If my chance your teak furniture is damaged during shipment, all you have to do is call us immediately (toll free) upon inspection and we will take care of all the necessary arrangements with the freight company to pick up the damaged product in its original shipping carton. We will then have a replacement shipped to you freight prepaid so you will not be unduly charged any additional shipping charges. Your total and complete satisfaction is our only goal!